Estimated Shipping Times

Here at Ozcarmats, we treat every order as our first! We know you want your luxury car mats fast. That’s why we make every effort to process your order quickly so you can put your customized car mats to good use sooner.

Order processing time: We will process your order within 24 hours of your purchase.

Once the parcel arrives in Australia, it will be delivered via Australia Post or Aramex/CouriersPlease, with full tracking available throughout the journey.

All of our premium floor mats are meticulously crafted by skilled artisans and shipped directly from our specialized production facility in Hong Kong, ensuring you receive the best value for your money and strict quality control.

For accurate shipping and lead times, please reference the shipping table below.

We use international shipping; our products are designed and manufactured in Hong Kong, shipped from Hong Kong, and delivered to Australia via air and sea freight.

NOTE: The below estimate delivery times of your order are dependent on the shipping region and whether you choose STANDARD, or EXPRESS shipping. Additionally, estimate delivery times can also vary during peak seasons.

Ozcarmats orders are custom-made just for your car. Please allow 3-5 business days for us to craft your order (we do not hold inventory, each set of mats is handmade and customized with your car's information). Due to the specialized services we offer, please allow an additional 2-6 business days for shipping, depending on your preferred shipping method.

Shipping Information Details
Delivery Coverage: Australia.
We provide complimentary standard shipping to our customers.

Shipping FAQ

How do I track my shipment?
Once your order is mindfully created and ready to be shipped, you’ll receive a tracking confirmation number (they are typically sent within 3-5 business days after your order is placed).

My package is marked as delivered, but I haven't received it?
If your package shows as delivered but you haven't received it, please check with your neighbors or your local post office. Couriers may leave packages with neighbors or at a local post office if there is no answer at the delivery location. You should also have received a notice from the courier indicating where the package was delivered.

What if my package is lost?
We closely monitor every package and maintain regular contact with couriers to ensure that packages are not lost. In the unlikely event that a package is marked as lost in transit, we will either remake and reship your order as soon as possible or offer you a full refund for your purchase.
International Shipments

International Shipments

Please note that international shipments may encounter customs security checks, which may result in delivery delays. You can shop with confidence when shopping at Ozcarmats as we (Ozcarmats) will cover all duties.

At Ozcarmats, we make it our personal goal to deliver the best in quality/price ratio, design, and craftsmanship. Your customized car mats are supervised at each stage of production and must pass a final inspection during packaging before we release it for shipping.

Please email us direct at custom@ozcarmats.com if you have any questions about your order or placing an order, and we will attempt to answer your inquiry immediately.

Delayed packages

If your package has not arrived within 30 business days, we will issue a full refund. Please contact us at custom@ozcarmats.com with your order number.